This Privacy Policy describes how visualsIA ("we," "us," or "the Company") collects, uses, and discloses your personal information in connection with your use of our website and the AI-powered website creation services we offer.
1. Information We Collect
We collect personal information that you provide to us directly and automatically through your use of our website.
A. Information You Provide Directly:
- Contact and Communication Data: When you use our contact form or communicate with us via WhatsApp, we collect your name, email address, phone number, and any other information you choose to share with us regarding your project vision and requirements.
- Service and Project Data: Once you decide to proceed with our services, we collect detailed information about your business through our comprehensive "Detail Form" (8 sections). This may include your company name, business contact information, service details, design preferences, content, and any other data necessary for the creation and deployment of your AI-powered website.
- Payment Data: To process your subscriptions (monthly or annual), we collect billing information. Please note that payment processing is handled by a third-party payment service provider, and we do not directly store your credit or debit card information.
B. Automatically Collected Information:
- Usage and Navigation Data: We collect information about how you access and use our website, including your IP address, browser type, pages visited, time spent on those pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
2. Legal Basis for Processing Personal Data
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.
- Consent: We process your personal data based on your explicit consent, which you provide when you fill out the detailed form prior to payment. This consent covers the processing of your data for the purposes of providing the agreed-upon service.
- Performance of a Contract: We process your personal data where the processing is necessary for the performance of a contract to which you are a party (i.e., the provision of our website creation and subscription services).
- Compliance with Legal Obligations: We process your personal data when we are required to do so to comply with legal obligations.
3. How We Use Your Information
We use the information we collect for various purposes:
- To Provide and Maintain the Service: To create, deploy, and maintain your professional AI-powered website, including hosting, technical support, and access to new AI features.
- For Communication: To contact you via WhatsApp or email to discuss your vision, requirements, project details, and to send you notifications related to your subscription and service.
- To Process Transactions: To manage your subscription payments and provide corresponding billing services.
- To Improve the Service: To monitor website usage and analyze trends to enhance the user experience and the quality of our services.
- For Legal Purposes: To comply with our legal obligations, resolve disputes, and enforce our agreements.
4. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., hosting providers, payment processors, data analytics services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Data Storage (Vercel): Your data is stored within the Vercel infrastructure. We rely on Vercel's security and data storage practices. We do not transfer data outside the EU/EEA beyond the standard operations of Vercel, which may use global infrastructure.
- For Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
The security of your information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.